Refund policy

Exchange & Return Policy

All sales are final. We do not offer returns, exchanges, or refunds.

Each piece is handcrafted with care, and we take great pride in the quality of our jewelry. We use real stones, so some pieces may vary slightly in color, shape, or pattern from the product photos. If variations apply, this will be clearly stated in the listing. These natural differences are part of what makes your piece one-of-a-kind.

If your order arrives damaged or incorrect, please contact us within 24 hours of delivery so we can review and assist.

Please note:

  • We do not accept returns for change of mind, sizing issues, or general dissatisfaction.
  • Discounted items, custom orders, and any items purchased with a promo code are also final sale and not eligible for store credit or exchange.

For any issues with your order, please email us at thebijouxfab@gmail.com.


Final Sale & Non-Returnable Items

The following items are final sale and not eligible for return, exchange, or store credit:

  • Discounted or sale items
  • Items purchased with promotional or manual discount codes
  • Custom or special orders


Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 24 hours of delivery by emailing thebijouxfab@gmail.com with a clear photo of the damage and your order number. If the item is eligible for repair or replacement, we will do our best to resolve the issue promptly.


Lost or Stolen Packages

The Bijoux FAB is not liable for packages lost or stolen after shipping. All shipments include up to $100 of insurance coverage. We strongly recommend purchasing additional insurance or Route Package Protection during checkout for high-value orders.

If “USPS First Class (Not Insured)” is selected, your package is not insured and The Bijoux FAB is not responsible for any loss or theft once the package has been shipped.


Incorrect Orders

We carefully check each order before it is shipped. However, if you receive the wrong item or something is missing, please contact us within 24 hours at thebijouxfab@gmail.com. We will promptly review and resolve the issue.


Return Shipping

All sales are final, and we do not accept returns or exchanges.

If an item arrives damaged, if we made an error with your order, or in the rare event that we mutually agree to authorize a return, The Bijoux FAB will provide a prepaid return shipping label at no cost.

Customers are responsible for using the prepaid return label we provide. If a different shipping method or carrier is used without our prior approval, the return shipping cost will not be reimbursed or refunded.


Respectful Communication

At The Bijoux FAB, we believe in honest, transparent, and respectful communication. We are committed to working with every customer to find fair solutions whenever possible.

In return, we ask that all communication remain respectful. We do not tolerate abusive, threatening, harassing, or intimidating behavior toward our team. We reserve the right to end communication or refuse future service when interactions become abusive.


Thank you for supporting our handmade jewelry business. We appreciate your trust in The Bijoux FAB.

 

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